Warranty

Your new home is covered by a comprehensive warranty, commonly referred to as the 2-5-10-year warranty. This warranty is regulated by the Homeowner Protection Office and is supported by National Home Warranty, your third-party warranty provider. To submit any warranty-related deficiencies, please submit a Service Request Form.

Mandatory warranty coverage is provided as follows:

  • 12 months – Defects in labour and materials
  • 2 years – Defects on labour and materials related to the major delivery and distribution systems (electrical, plumbing, heating, ventilation and air conditioning)
  • 5 years – Building envelope including water ingress
  • 10 years – Structure of the building

The Homeowner Protection Office Residential Construction Performance Guide describes the required performance and warranty coverage for new homes in British Columbia. We recommend that purchasers download a copy and save it for future reference.

Manuals

Onni is pleased to provide you with a set of homeowner and appliance manuals, available online. These manuals will better acquaint you with your new home, from the paint colours used, to a list of trades, all the way to general maintenance and troubleshooting tips.

Home Owner’s Manuals
The Mark Home Owner Manual
Blomberg Appliance Manuals
Cooktop
Dishwasher
Dryer
Fridge
Hoodfan
Microwave
Oven
Kitchen Aid Appliance Manuals
Cooktop
Dishwasher
Fridge
Hoodfan
Microwave
Oven
Miele Appliance Manuals
Cooktop
Dishwasher
Fridge
Hoodfan
Microwave
Oven
Whirlpool Appliance Manuals
Dryer
Washing Machine
Other Appliance Manuals
Fan Timer
Thermostat
Control 4